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How We Handle Your Account Information

We collect what we need to verify your account, process your bKash and Nagad transactions, and keep your wallet secure. This policy explains what we gather, how we use it, and the choices you have.

Account verification dataPayment activity recordsDevice and login detailsSupport conversation historySession and security logs
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c 333 How We Handle Your Account Information
DATA HANDLING

How We Protect and Store Your Information

We encrypt your login credentials and wallet transactions. Session cookies help you stay signed in when you switch from mobile to desktop. We log device data to spot unusual login attempts. Payment records sit behind access controls that only our finance and compliance teams can reach during withdrawal reviews.

Account Security

Your password is hashed and never stored in plain text. Two-factor codes protect high-value withdrawals. We monitor login patterns and flag activity from unfamiliar devices so you can confirm or block access through your account settings page.

Payment Privacy

When you deposit via bKash, Nagad, or Rocket, we record the transaction ID and amount to credit your wallet. We do not store your mobile banking PIN. Payment processors handle wallet-to-wallet transfers; we see only the confirmation that funds arrived.

Cookie Use

We use session cookies to keep you logged in and remember your language preference. Analytics cookies help us see which game categories get the most traffic so we can prioritize lobby updates.

Data Retention

We keep account records and transaction logs for the period required by anti-fraud audits and financial reporting. Once that window closes, we anonymize or delete personal identifiers.

PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to see what information we hold, update your details, or ask how we use your payment records, our support channels are open every day. Start a live chat from any lobby page, send an email, or check the help center for step-by-step guides on data requests and account privacy settings.

Live Chat Open the chat icon in the bottom corner of any page and tell us you need privacy information or want to request your account data. Our team will guide you through the process and confirm your identity before sharing records.
Email Support Send your data request or privacy question to our support email. Include your registered phone number so we can verify your account. We typically reply within one business day with next steps or the information you requested.
Help Center Browse our privacy and account-security articles in the help center. You will find instructions for updating your contact details, reviewing login history, and understanding how we protect wallet activity tied to bKash and Nagad.

Privacy Policy Questions We Hear Most

We ask for your phone number, a password, and date of birth during sign-up. When you make your first withdrawal, we request a government ID photo to verify your identity and prevent duplicate accounts. Payment activity via bKash or Nagad is logged automatically.

Yes. Contact live chat or email support and ask for a data export. We will verify your identity, then send a file listing your account details, transaction history, login records, and any support tickets you opened. The process typically takes one to two business days.

We share transaction data with payment processors like bKash and Nagad to complete deposits and withdrawals. Fraud-prevention tools scan login patterns and bet activity. We do not sell your data to advertisers or hand it to third parties for marketing purposes.

Log in, open account settings, and edit your contact information. If you want to change the phone number tied to withdrawals, you will need to verify the new number through a one-time code we send via SMS before the update takes effect.

We archive your account records rather than deleting them immediately. This protects both you and us if a disputed bet or withdrawal surfaces after closure. Archived data is no longer accessible through the live platform and is anonymized or purged after the retention period set by financial regulations.

We use session cookies to keep you logged in and analytics cookies to track which game categories are popular. You can disable non-essential cookies in your browser settings without losing wallet access or the ability to place bets, though some personalization features may stop working.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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